FAQ's

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Find Answers to Common Questions

Find answers to common questions about our vehicle transport services, pricing, delivery times, and more. If you don't find the answer you're looking for, please don't hesitate to contact us. Our customer support team is always ready to assist you.

FAQ Illustration

Do I need to sign up to get an instant price?


No, you don't need to sign up to get a price or make a booking. Simply enter your required details on our website to receive an instant quote.

How long will it take for a car to be delivered?


The delivery time for your vehicle depends on the distance between the pickup and drop-off locations, as well as the availability of transporters. LoadX ensures efficient and timely delivery by connecting you with reliable transporters. For an estimated delivery time, enter your details on our website or contact our team for more information.

How much is a car transport service?


The cost of transporting a car varies depending on factors such as:

  • Distance between pickup and drop-off locations
  • Type of vehicle (e.g., car, van, motorbike)
  • Urgency of delivery (standard or express service)
  • Additional requirements (e.g., enclosed transport for luxury vehicles)

LoadX provides competitive and transparent pricing. Simply enter your details on our website to receive an instant quote tailored to your needs.

Is the car insured during transit?


Yes, your vehicle is fully insured during transit. LoadX works with trusted transporters who provide comprehensive insurance coverage for all vehicles they transport. This ensures your car is protected from pickup to delivery, giving you peace of mind throughout the process.

What services does LoadX offer?


We provide comprehensive vehicle transportation services across the entire United Kingdom, including:

  • Drive & Deliver service
  • 3.5-ton truck transport
  • 7.5-ton truck transport
  • Multi-vehicle transportation
  • Non-running vehicle transport

Where does LoadX operate?


We offer nationwide coverage across the entire United Kingdom, including:

  • Southern England
  • The Midlands
  • Northern England
  • Scotland
  • Wales

My car doesn't start – can you still transport it?


es, absolutely! We have specialized equipment and expertise to safely transport non-running vehicles. Our team is fully equipped to handle non-operational cars securely.

How does LoadX ensure vehicle safety during transport?


We prioritise the safety and security of your vehicle through:

  • Professional handling by experienced personnel
  • Industry-standard secure transportation equipment
  • Comprehensive vehicle inspection before and after transport
  • Safe loading and unloading procedures

Are your services available 24/7?


Yes, we provide round-the-clock service availability to accommodate your vehicle transportation needs at any time of the day or night.

How can I contact LoadX?


You can reach us through multiple channels:

  • Phone: 020 8057 0111
  • Website: Visit our contact page
  • Online: Fill out our contact form on the website
  • WhatsApp: Message us for quick responses

What makes LoadX stand out?


At LoadX, we take pride in delivering exceptional vehicle transportation service through competitive pricing, 24/7 availability, comprehensive UK coverage, and fully insured transport handled by experienced specialists. Our dedicated support team ensures a seamless experience from start to finish, making vehicle transportation simple, reliable, and stress-free for every customer.

Can customers track their vehicle during transport?


Yes, we provide real-time vehicle tracking capabilities. Once your vehicle is in transit, you'll receive access to our tracking system where you can monitor your vehicle's location throughout its journey. Our tracking feature provides regular updates, estimated arrival times, and the current status of your delivery, giving you complete peace of mind during the transportation process.